KC SALLEY RELOCATION SAFETY, QUALITY & TRAINING POLICY
KC Salley Relocation takes the subject of safety, quality, and training to heart. These cornerstones are at our core for each employee and owner alike. In this section we will cover each topic generally. We believe that safety begins with process, and in our world safety begins in our Employee Handbook where we discuss proper attire, protection of company and personal property, operation of vehicles, alcohol and drugs in the workplace, rules of conduct and guidelines for corrective action.
SAFETY IS OUR TOP PRIORITY
Our safety culture is very simple – Safety First at All Times! Our comprehensive safety policy is reviewed regularly with our Director of Quality & Safety Compliance.
KC Salley Relocation holds monthly safety meetings, and has meaningful safety training, one-on-one counseling, training videos, and online resources. Our policy covers prevention, abatement, evaluation, investigation, training, record keeping and contains an employee acknowledgment receipt.
We are committed to integrate the way we work in the areas of health, security, safety, the environment (HSSE) and social performance (SP). KC Salley Relocation contractors under our operational control must manage HSSE and SP in line with the commitment and policy.
Safety is a top priority at KC Salley Relocation – as indicated by our EMOD rating and worker’s compensation statistics provided by Vanliner. KC Salley Relocation participates in the Compass Program which is exclusive to qualifying Unigroup agents in which Vanliner allows us to extend comprehensive coverage to our clients. As an approved contractor through the U.S. Army Military Surface Deployment and Distribution Command (SDDC) KC Salley Relocation’s warehouse is evaluated regularly and consistently receives “A’s” from the SDDC inspectors. We believe in the elimination of controllable mistakes. Implementation of policies to control mistakes involves driver monitoring per FMCSA guidelines. United Van Lines utilizes an FMCSA rating system called SPR. KC Salley Relocation’s drivers consistently earn the highest SPR rating in the industry. We encourage this system by implementing an internal van operator incentive program that pays annually based on one’s overall safety.
QUALITY & TRAINING
KC Salley Relocation has a full time Director of Quality & Safety Compliance who provides extensive training to it’s staff. Through United Van Lines and the National Moving & Storage Association in conjunction with Smith System Driver Training and IOMI Office Moving Training, KC Salley Relocation maintains the highest industry standards for interstate, intrastate and commercial ongoing training that is second to none.
Our Director of Compliance monitors the progress and performance of our employees to ensure consistent adherence to policies and personal improvement.
QUALITY LABOR TRAINING PROGRAM – KC Salley Relocation has implemented the Smith System Drive Different Safety Program. Smith Systems allow KC Salley Relocation to provide on road training, classroom seminars, online training, driver monitoring and DOT compliance. The result of utilizing Smith System gives KC Salley Relocatiom an advantage in safety, reduced claims, driver recruitment and retention. All service providers are required to become certified through this program within 90 days of employ. Each employee’s progress is charted and monitored by a divisional Quality Labor Trainer.
EMPLOYMENT SCREENING, DRUG AND CODE OF CONDUCT POLICIES – All KC Salley Relocation employees are required to understand and comply, through signature, with an internet procedure policy, drug usage and testing policy and a code of conduct policy including sexual harassment sensitivity training. As part of the employment process, KC Salley Relocation employees are submitted to a rigorous background, credit, and DMV check and participate in a pre-employment drug test and random reoccurring test.
QUALITY MANAGEMENT – Our process flowchart, as shown to the right, helps guide our entire company to constant innovation and improvement in the services we deliver. Most importantly, the data on which we measure ourselves is the post-service opinions of our clients. Through monitoring, analysis and adherence to proven fundamentals, our quality is a constantly evolving part of our company. Our quality control team consists of trained customer service personnel, in-field quality control managers, quality assurance managers to receive and evaluate post service questionnaires and training managers to continually train our staff.